FAQs

Got Questions? We've Got Answers!

We do not allow pet parents to stay in the building while services are being performed, since most dogs will begin to act up and are unable to settle back down after seeing mom/dad/family. The only exception to this rule is nail trim-only services.

Drop off hours are as follows:

  1. Tuesday-Friday - 8-9am
  2. Saturday - 10am

We loosely run on a “first come, first served” basis. You will be asked if there is a specific time for pickup, and we are typically good at meeting those asks. We reserve the right to waive pick up times based on the dog load for the day, time of the year (holidays), condition of the pet, etc.

Yes, however, The Groomery will no longer be offering Full Groom services on a puppy’s first visit to a professional groomer. Puppies are extremely easily overwhelmed, and we like to start them slowly to produce well-behaved adult dogs. The grooming process is frightening and potentially dangerous for a wiggly tiny puppy. We will only be offering bath or mini-groom packages for a puppy’s first visit.

We recommend puppies start in our salon around 8-10 weeks of age, and come in every 2-3 weeks based on behavior. We will do our best to keep your puppy with the same groomer in order to form the very important bond between groomer & puppy.

  • The Groomery requires at least a 24-hour notice for any cancellations or reschedules. Cancellations within 24 hours of set appointment or no call, no-shows will be charged 50% of the grooming fee per pet on the schedule. Fees must be paid in order to book any future appointments.
  • 3 no-call, no-show incidents in a 6-month period will result in termination of the client.
  • Our groomers are paid by commission. This means that if they’re missing appointments, they’re missing their pay. We will have zero tolerance for these incidents unless an unforeseen emergency occurs, in which it will be reviewed on a case-by-case basis.

We recommend that your dog be updated on Rabies, DHLPP, and Bordetella vaccines. We understand extenuating circumstances in which some dogs aren’t/can’t be vaccinated. These will be evaluated on a case-by-case basis. Cats are required to be up to date on rabies, FVRCP, and FeLV, with no exceptions.

We service primarily dogs but do accept cats on certain days!

Every pet must be either on a leash or inside a carrier/kennel when arriving, departing, and throughout their stay at The Groomery. While we discourage the use of retractable leashes, if you choose to use one, please ensure it is always in the "locked" position. It's important to refrain from letting your pet roam unleashed in our lobby or outside the premises. This policy is in place to ensure the safety of your pet and other animals under our care. We recognize that leashes might be accidentally left behind; feel free to ask us for a temporary replacement!